FAQs

To create an account on Emjay.com.ng, simply click on the “Sign Up” or “Register” button on the homepage, and provide the required information, including your name, email address, and password. You can also sign up using your social media accounts for convenience.

No, each user is allowed to have only one account on Emjay.com.ng. Creating multiple accounts is strictly prohibited and may result in the suspension or termination of your account(s).

You can update your account information by logging into your account and navigating to the “My Account” or “Profile” section. From there, you can edit your personal details, shipping address, and payment information as needed.

To use a coupon code on Emjay.com.ng, simply add the desired products to your cart and proceed to the checkout page. During the checkout process, you will see a field to enter your coupon code. Enter the code and click “Apply” to see the discount applied to your total order amount.

Yes, coupon codes on Emjay.com.ng may have certain restrictions, such as expiration dates, usage limits, or product-specific eligibility. Please carefully review the terms and conditions associated with each coupon code to ensure that it is applicable to your purchase.

No, only one coupon code can be used per order on Emjay.com.ng. Coupon codes cannot be combined or stacked for additional discounts.

Once your order is shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package. You can also log into your account and go to the “My Orders” section to view the status of your order and track its progress.

While we strive to provide accurate and up-to-date tracking information, there may be instances where tracking updates are delayed or not available due to various factors, including carrier delays or technical issues. If your tracking information is not updating or your order is delayed beyond the estimated delivery time, please contact our customer support for assistance.

Emjay.com.ng accepts various payment methods, including credit/debit cards, bank transfers, and mobile wallets. We also offer cash on delivery (COD) as a payment option for select locations.

Yes, Emjay.com.ng takes the security of your payment information seriously. We use industry-standard encryption and security measures to protect your payment details and ensure that your information is kept confidential.

If you encounter any issues with your payment, such as declined transactions, error messages, or billing discrepancies, please contact our customer support for assistance. We will work with you to resolve the issue as quickly and efficiently as possible.

Emjay.com.ng’s return and refund policy states that products can be returned within 30 days from the date of purchase for a refund or exchange, subject to certain conditions. Please refer to our detailed Return and Refund Policy for more information on the specific return and refund process and conditions.

To be eligible for a return, the product must be in new and unused condition, with all original tags, labels, and packaging intact. It should not show any signs of wear, damage, or use. Additionally, certain products may have specific return restrictions, such as perishable items, custom-made products, or items marked as final sale.

To initiate a return, you can log into your account on Emjay.com.ng and go to the “My Orders” section. Find the order containing the product you wish to return, and follow the prompts to submit a return request. You may also contact our customer support for assistance in initiating a return.

Once your return request is approved, we will provide instructions on how to return the product. Once we receive the returned product and verify that it meets our return conditions, we will initiate the refund process. The refund will be processed using the original payment method used for the purchase, and it may take up to 7-10 business days for the refund to reflect in your account.

In certain cases, a restocking fee may be applicable for returned products, especially for large or bulky items. The restocking fee, if applicable, will be deducted from the refund amount. Please refer to our detailed Return and Refund Policy for information on restocking fees, if any.

Emjay.com.ng does not provide any warranties on products sold on the website. Any warranties, if applicable, are provided directly by the manufacturers or suppliers of the products. Please refer to the product packaging or documentation for any warranty information.

Emjay.com.ng shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of the website, including but not limited to damages for loss of profits, business interruption, or loss of data. Emjay.com.ng’s liability, if any, shall be limited to the amount paid for the product or service giving rise to the claim.

Emjay.com.ng shall not be held liable for any delay, failure, or disruption in the performance of its obligations under these Terms of Service or any transaction arising from events beyond its reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, civil unrest, labor strikes or disputes, or technical failures.

Emjay.com.ng makes efforts to provide accurate and up-to-date information on the website, including product descriptions, pricing, and availability. However, errors, inaccuracies, or omissions may occur. Emjay.com.ng reserves the right to correct any errors, inaccuracies, or omissions, and to change or update information on the website at any time without prior notice.

If you have any further inquiries, questions, or need assistance, you can contact Emjay.com.ng through the “Contact Us” page on the website, or by emailing [email protected] Our customer support team will be happy to assist you to the best of their ability.