- Returns and Refunds
Emjay.com.ng strives to provide a satisfactory shopping experience for our customers. However, if you are not completely satisfied with your purchase, we offer a return and refund policy subject to the following terms and conditions:
1.1 Returns
You may request a return of your purchased product(s) within [insert number] days from the date of delivery, provided that the product(s) is/are unused, in its/their original condition, and with all original tags, labels, and packaging intact. To request a return, you must contact our customer service team at [insert contact information] and provide the order number, product(s) details, and reason for return.
1.2 Refunds
Upon receipt and inspection of the returned product(s), Emjay.com.ng will process a refund to the original payment method used for the purchase, excluding any shipping charges, taxes, or other fees, within [insert number] business days. The refund amount will be the purchase price of the product(s) returned, less any applicable deductions. Please note that it may take additional time for the refund to be reflected in your account statement depending on your payment method and financial institution.
- Exclusions and Limitations
2.1 Non-Returnable Items
The following items are not eligible for return or refund:
- Products that are used, damaged, altered, or incomplete
- Products without original tags, labels, or packaging
- Products that are customized, personalized, or made-to-order
- Products that are perishable, consumable, or disposable
- Products that are intimate, sanitary, or health and safety-related
- Products that are downloadable or digital, including software, e-books, and digital media
2.2 Shipping and Handling Charges
Shipping and handling charges are non-refundable, and the cost of return shipping will be your responsibility, unless the return is due to a defective or damaged product, or an error on our part. In such cases, Emjay.com.ng may provide a prepaid shipping label or arrange for return shipping at our discretion.
2.3 Inspection and Discretion
Emjay.com.ng reserves the right to inspect and assess the condition of returned product(s) upon receipt, and may refuse a return or refund if the product(s) does not meet the return eligibility criteria as stated in this policy, or if it is determined that the return is not genuine or fraudulent. Emjay.com.ng also reserves the right to refuse a return or refund for any reason within our sole discretion, including but not limited to suspected abuse, misuse, or violation of our terms and conditions.
- Disclaimers and Limitation of Liability
3.1 Product Descriptions and Images
Emjay.com.ng strives to provide accurate and detailed product descriptions and images on our website. However, we do not warrant or guarantee the accuracy, completeness, or reliability of such descriptions and images, and disclaim any liability for any errors, omissions, or misrepresentations. It is your responsibility to review and verify the product information, specifications, and compatibility before making a purchase.
3.2 Use of Products
Emjay.com.ng does not assume any liability for the use or misuse of products purchased from our website. It is your responsibility to use the products in accordance with their intended purpose, manufacturer’s instructions, and applicable laws and regulations. Emjay.com.ng shall not be responsible for any damages, injuries, losses, or liabilities arising from your use of the products.
3.3 Indemnification
You agree to indemnify, defend, and hold harmless Emjay.com.ng, its affiliates, officers, directors, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, expenses, (including attorney’s fees) arising out of or related to your use of the products, your breach of this return and refund policy, or your violation of any applicable laws, regulations, or rights of third parties.
3.4 No Warranty
Emjay.com.ng does not provide any warranty, express or implied, for the products sold on our website. We do not warrant that the products will be free from defects in materials or workmanship, or that they will meet your specific requirements or expectations. Any warranties provided by the manufacturers of the products are solely between you and the manufacturers, and Emjay.com.ng shall have no liability or responsibility for such warranties.
3.5 Limitation of Liability
To the maximum extent permitted by applicable law, Emjay.com.ng shall not be liable for any direct, indirect, incidental, consequential, special, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with your purchase, use, or return of the products, even if Emjay.com.ng has been advised of the possibility of such damages. In no event shall Emjay.com.ng’s total liability for all claims related to the products exceed the purchase price of the product(s) in question.
- Miscellaneous
4.1 Changes to this Policy
Emjay.com.ng reserves the right to modify or update this return and refund policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates or changes. Your continued use of our website and purchase of products after any modifications to this policy constitutes your acceptance of such changes.
4.2 Severability
If any provision of this return and refund policy is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by law.
4.3 Governing Law and Jurisdiction
This return and refund policy shall be governed by and construed in accordance with the laws of [insert jurisdiction], without regard to its conflict of laws principles. Any disputes arising out of or in connection with this policy shall be resolved exclusively by the courts of [insert jurisdiction].
4.4 Entire Agreement
This return and refund policy, together with our Terms of Service and Privacy Policy, constitute the entire agreement between you and Emjay.com.ng with respect to the subject matter herein, and supersede all prior or contemporaneous agreements, understandings, or representations, whether oral or written, relating to such subject matter.
- Contact Us
If you have any questions, comments, or concerns about this return and refund policy or our products, please contact us at [insert contact information]. We will be happy to assist you and address any inquiries to the best of our abilities.
Last Updated: [20/04/2023]
